Privacy Policy

FraudLock, Inc. ("FraudLock", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and the rights you have under the EU General Data Protection Regulation ("GDPR"), the UK GDPR, and other applicable privacy laws.

The data controller for personal data processed through the Service is FraudLock, Inc., contactable at support@fraudshield.live. A Data Protection Officer can be reached at the same address if applicable.

• Account information: name, email address, store name, password (hashed).
• Billing information: plan, transaction identifiers (payment card details are processed by our payment provider, not stored by us).
• Technical data: IP address, browser type, device information, operating system, log data.
• Fraud detection data: order details, customer names, email addresses, phone numbers, shipping and billing addresses, risk scores, and verification results submitted by your store.
• Usage and analytics data: pages viewed, features used, and interaction events, where analytics are enabled.
• Communications: support messages and correspondence with our team.

We process personal data for the following purposes and under these GDPR legal bases:

• Contract: to provide the Service, manage accounts, and process orders.
• Legitimate interests: to detect and prevent fraud, secure our systems, and improve the Service.
• Legal obligation: to comply with tax, accounting, and regulatory requirements.
• Consent: for optional marketing communications and non-essential cookies, where required.

We apply industry-standard technical and organizational measures including encryption in transit (TLS), encryption at rest for sensitive fields, access controls, audit logging, and least-privilege administration. Access to production data is restricted to authorized personnel.

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Order and verification records are typically kept while your account is active and for a limited period thereafter. You may request deletion at any time, subject to legal retention requirements.

We rely on trusted third-party providers to operate the Service. These providers may process personal data on our behalf under data processing agreements:

• Hosting and database: cloud infrastructure providers.
• Authentication: managed auth providers for sign-in and identity.
• Payments: payment processors that handle billing and card data.
• Email delivery: transactional email providers for notifications, confirmations, and verifications.
• E-commerce integrations: Shopify, Ecwid, and similar platforms you connect.
• Analytics: product analytics providers, where enabled.

Personal data may be transferred to and processed in countries outside your jurisdiction. Where required, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion ("right to be forgotten").
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at support@fraudshield.live.

We use essential cookies to keep you signed in and to secure the Service. With your consent where required, we may also use analytics or preference cookies. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

The Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Material changes will be communicated where appropriate.

For privacy questions or requests, contact us at support@fraudshield.live .